This policy describes how Tourcare ApS processes personal data and uses cookies in connection with your visit to www.tourcare.dk. The policy is prepared in accordance with the EU General Data Protection Regulation (GDPR), the Danish Data Protection Act, and the Danish Cookie Order.

This policy applies to our public website. If you log in to Tourcare Cloud (app.tourcare.dk) as an employee, partner, or auction user, the processing of your data is described in a separate privacy and data policy, which can be found at: app.tourcare.dk/privatliv

1. Data Controller

Tourcare ApS is the data controller for the processing of the personal data we receive about you.

Tourcare ApSHøffdingsvej 32A, 2500 ValbyPhone: +45 32 27 66 66Email: kontakt@tourcare.dk

2. What are Cookies?

A cookie is a small text file stored in your browser when you visit a website. Cookies are used, among other things, to remember your settings, measure site traffic, and display relevant content. Cookies do not contain harmful code and cannot retrieve personal data from your device on their own.

You can always delete or block cookies via your browser settings. Please note that the site may not function optimally if you disable necessary cookies.

3. Our Use of Cookies

We categorize cookies into the following groups:

• Necessary Cookies: Ensure the site functions correctly—including consent management, forms, and security. These cookies are exempt from the consent requirement.
• Statistics and Analytical Cookies: Help us understand how the site is used so we can improve content and user experience. These are only set if you provide consent.
• Marketing Cookies: Used to show you relevant advertisements on our own and partners' sites, and to measure the effectiveness of our marketing. These are only set if you provide consent.

A complete and updated overview of specific cookies—including purpose, provider, and expiration—is available via the cookie banner on the site, where you can also change or withdraw your consent at any time.

4. Consent and Withdrawal

When you first visit the site, we ask for your consent to use cookies that are not strictly necessary. You can change or withdraw your consent at any time by deleting cookies in your browser.

Withdrawal of consent does not affect the lawfulness of the processing based on consent before its withdrawal.

5. Personal Data We Process

When you use the site, we process the following types of information:

• Technical Information: IP address, browser and device type, operating system, referring page, language, and time of visit. This information is collected automatically in connection with the operation of the site.
• Behavioral Data: Which pages you visit, for how long, and which actions you perform. This is only used if you have consented to statistics or marketing.
• Information You Provide: Name, email, phone number, company, and the content of inquiries when you fill out a contact or lead form, sign up for a newsletter, or request materials.

6. Purpose and Legal Basis

We process your information for the following purposes and on the following legal bases:

• Operation and security of the site: Our legitimate interest in providing a well-functioning and secure website.
• Statistics and improvement of the site: Your consent.
• Marketing and targeted advertising: Your consent.
• Responding to inquiries and follow-up on leads: Our legitimate interest in responding to you and potentially preparing an agreement at your request.
• Delivery of agreed services and invoicing: Performance of a contract and legal obligation.

7. Retention and Deletion

We only store your information as long as there is a factual purpose:

• Cookies: Expiration times per cookie are listed in the cookie banner overview.
• Inquiries and leads (not resulting in a customer relationship): Deleted no later than 2 years after the last contact.
• Customer and project data: Stored for 3 years after the end of a project; new contact within this period starts a new 3-year period.
• Accounting records: Stored for 5 years plus the current financial year in accordance with the Danish Bookkeeping Act.
• Technical logs: Automatically deleted after a maximum of 90 days and do not contain direct sensitive personal data.

8. Recipients and Data Processors

We do not disclose your personal data to third parties for marketing purposes without your explicit consent. We use a limited number of trusted data processors who process information solely on our behalf. These include:

• Website platform and CMS.
• CRM, form, and marketing tools.
• Email and office collaboration tools.
• Telephony providers.
• Cloud hosting with recognized providers within the EU.

We only use data processors in the EU or in countries/under frameworks that ensure an adequate level of protection for your data (e.g., EU Commission Standard Contractual Clauses or the EU-US Data Privacy Framework).

9. Security

We have taken appropriate technical and organizational measures to protect your information against accidental or unlawful deletion, alteration, disclosure, or unauthorized access. Access to personal data is restricted to employees with a work-related need, and data is always transferred encrypted.

10. Your Rights

Under data protection rules, you have several rights regarding our processing of your information:

• Right of Access: To see what information we process about you.
• Right to Rectification: To have incorrect information corrected.
• Right to Erasure: ("The right to be forgotten"), unless we are legally obligated to store the data.
• Right to Restriction: To restrict the processing of your data.
• Right to Object: To object to processing based on legitimate interest, including direct marketing.
• Right to Data Portability.
• Right to Withdraw Consent.

Inquiries regarding your rights can be sent to kontakt@tourcare.dk.

11. Complaints

You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet) if you are dissatisfied with how we process your personal data:

DatatilsynetCarl Jacobsens Vej 35, 2500 Valbywww.datatilsynet.dk

12. Changes to the Policy

We may update this policy periodically. The current version is always available on our website.

Last updated: April 29, 2026.

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